In the tourism industry, quality is increasingly becoming the key competitive instrument. The "Quality Seal for Tourism" is one way of testing, maintaining and optimising the service quality in a targeted way.
Quality management by the initiative "ServiceQualität Deutschland" is based on a 3-level system. It is aimed at improving service quality in a sustainable and visible way, while increasing awareness of quality among all employees. Developing uniform standards and encouraging communication are also important elements, as is cooperation between service providers. Improving customer friendliness and satisfaction is another key aim to drive sustainable corporate management forward.
The level 1 quality seal ("Sensitization") focuses on introducing service quality in establishments, involving all employees, with special attention to guests' wishes.
Level II ("Intensification") focuses on ensuring quality and corporate management. These companies have carried out guest and employee surveys and were controlled by anonymous testers. The information forms the basis of effective measures and the development of guest-related service quality.
Level III ("Completion"), integrates Total Quality Management (TQM) into the business. It is based on Levels I+II and is complemented by instruments such as service quality analysis, the documentation of service processes, SWOT analysis, sustainability declarations, improvement management, target figures, and internal and external auditing.
In 2015, the Kongresshotel Potsdam had its Level II quality status confirmed at the ITB. In confirming Level II status, which is valid until 2018, the Brandenburg hotel not only proved its continuity, but also showed that quality is a high priority at the Kongresshotel. So it is not surprising that the motto of the Potsdam hotel is: "Maintaining quality, daring to innovate. Friendly, sustainable, competent and reliable". See for yourself and be our guest! We look forward to welcoming you in Potsdam.
The team at the Kongresshotel Potsdam strives to constantly improve to achieve and ensure a reliable quality standard for all its services and products. We're all dedicated to the idea of quality and are guided by it in all of our actions. Our medium to long-term goal is to introduce and implement a Total Quality Management system and thereby gain Level III certification.