Familie beim Check-In im Kongresshotel Potsdam (c) Hagen Immel - Kongresshotel Potsdam
Advantages of booking directly
  • 15 % reduction on daily rates
  • Free use of the gym facilities incl. sauna
  • Direct contact with the hotel team
  • Real-time information on prices and availability
Book a room

Book a conference

Advantages of booking directly
  • 15 % reduction on daily rates
  • Free use of the gym facilities incl. sauna
  • Direct contact with the hotel team
  • Real-time information on prices and availability
Book a room

Book a conference

Our service for you

Welcome to the Kongresshotel Potsdam! We want to make your stay as pleasant as possible. Service is our top priority and we pay great attention to its quality. Please don't hesitate to contact us to discuss your requirements and suggestions. We will gladly help.

Services from A-Z

Additional blankets

  • Do not hesitate to contact our receptionists, if you need additional blankets.

Anti-allergic bed linen

  • Anti-allergic bed linen is available upon request. Please contact the reception or ask housekeeping.


  • The closest ATM is located at the gas station at the train station “Pirschheide”. Other ATMs are located in the city center.

Baggage service

  • Your baggage is brought to your room for a small tip. Lockers are available in the lobby and you may also use our luggage carts. Please ask our receptionists.


  • Our event department will be glad to assist in planning small and large-scale events.


  • Having a barbecue on the roof terrace is prohibited for fire safety reasons. If you would like to have a barbecue at the hotel area, please ask our employees for advice.


  • The “Blue Sky Bar & Lounge“ has a lot to offer: inviting atmosphere to relax and enjoy varied snacks, creative drinks and exotic cocktails.
    Sports enthusiasts can enjoy themselves watching Sky-TV.
      Mon – Sun: 10.00 a.m. – 1.00 a.m.
  • In the summertime (May to August), the open-air bar “Freiluftbar Zeppelin“ located just at the shore of the lake (Templiner See) is a great place to enjoy delicious drinks, colorful cocktails, snacks, coffee and ice cream specialties in a cozy atmosphere.
      May to September (good weather): daily from 12:00 to 22:00

Bathing area

  • The closest public bathing area “Strandbad Templin” (bathing beach) is located at the opposite side of the lake. You can easily get there by water taking one of our pedalos or the water taxi.


  • We provide bathrobes upon request at the reception. Please, know that a deposit will be charged upon pick-up.


  • The R1 cycling track and the historic city center of Potsdam are perfect for a bicycles ride. You can rent bikes at the reception for a fee.

Boat rental

  • You can borrow pedalos at the reception for a small charge, subject to availability. We can also arrange boat cruises with our partner Teamgeist. Our receptionists will be pleased to help you.


  • Start your day with a varied buffet in one of our theme restaurants Monday to Saturday from 6.30 a.m. to 10.00 a.m. and Sunday from 7.00 a.m. to 10.30 a.m. Please take note of the (digital) displays. If you check out before 6.30 a.m., we will provide a lunch package for you to pick up at the reception (to order until 10 p.m. the day before check-out).


  • You can have an extended breakfast including warm dishes from 12.00 p.m. (small surcharge).

Business services

  • Our PC in house D or Business Corners at the entrance of house E can be used for free. For printing and copy service (charge), please ask our receptionists.


  • Check-in time is 2.00 p.m. You will receive an encoded room key with open access to sports and wellness area.


  • We kindly ask you to check out by 11.00 a.m. For later check-out by 18.00 subject to availability (surcharge), please ask our receptionists.


  • We provide baby beds for children up to three years for a one-off fee. An extra bed can also be provided for a one-off fee. We offer free overnight stay for children up to six years (in parents’ bed), breakfast included. For children between 7 and 15 years, we charge half of the breakfast price and children with 16+ years pay full price.


  • A wide selection of cigars is available in the humidor of our cozy Smokers Lounge right at the entrance of the hotel with view of the forecourt. Our bar employees will be pleased to give advice.

City tours

  • The hop on hop off tour of Potsdam runs daily and directly from the Kongresshotel Potsdam. For tickets and further information please see brochures in the reception area.


  • Enjoy the special evening atmosphere and treat yourself with culinary delights in our restaurants “Lemon“ and “Zeppelin“ with different concepts. Please see hours in the “Restaurants“ section and also pay attention to digital in-house displays.


  • You can rent our hotel pub equipped with sound and lights, dancefloor, mirror ball, lounge seating, integrated bar with beer tap and 2 adjacent bowling lanes for parties for up to 100 people.


  • GP and sports doctor:
    Praxisgemeinschaft Dr. Ralf Schürer/Thomas Hoffmann
    An der Pirschheide 28 in 14471 Potsdam
      0331 972188

Electric devices

  • We offer irons and kettles upon request. Our receptionists will be glad to help. You will find a hair dryer in the bathroom.

Emergency exits

  • Please take note of the escape plan of your floor at the back of your door.
    To find out about current hotel events visit www.kongresshotel-potsdam.com. For more information also see our digital displays or ask our receptionists.

Fire alarm

  • Smoke alarms are installed in the entire hotel. Escape routes are labeled according to international standards with illuminated icons. Please memorize the escape route indicated on the back of your door and in case of an emergency please use the stairs.


  • Our fitness room with professional equipment is located in the basement of house D and may be accessed with your room key. Hours and information concerning our fitness classes are displayed in the lobby opposite the reception on our weekly rota.
    Hours fitness room:
    Daily from 7.00 a.m. to 10.00 p.m.
    If you want to access outside regular hours, please contact our receptionists.


  • Our receptionists will be pleased to provide further assistance.

Gipfel Stüberl

  • Our cozy alpine cabin is located in the event garden of our hotel and is a great location for private and business events (September – February). Oktoberfest, family or Christmas events – taking place in the Gipfel Stüberl, they will always be remembered.


  • You are standing on historical grounds while reading this: In our conference area airships were built by Earl Zeppelin 100 years ago, the biggest airship hall in those times. Elements from this era can be found throughout the whole hotel.


  • Every guest and visitor in the Kongresshotel Potsdam at lake Templiner See is guaranteed free and easy access to high speed internet with smartphones, tablets and laptops in the entire hotel area.

Laundry service

  • Get your laundry cleaned upon request. If you put it in the laundry bag provided and hand it in at the reception by 9.00 a.m., you will get it back clean the same day.

Leisure activities

  • You are welcome to use our bowling lanes, fitness room, billiard and football table as well as the Wii. Please ask our receptionists for further details.


  • For guests staying longer than 11.00 a.m. on the day of check-out, a limited number of free lockers are available in the reception area. We recommend storing your valuables in the hotel safe.

Lost items

  • Don’t worry if you lost personal belongings or forgot them in your room. They will be stored at the reception.


  • Your mail will be delivered to your room upon request. You are also very welcome to pick it up at the reception.


  • Detailed city maps as well as subway and suburban rail maps are available in the reception area. Tickets may also be purchased at the reception.


  • Treat yourself with one of our various wellness massages. Appointments between 7.30 a.m. and 9.30 p.m. (daily) can be arranged at the reception.


  • If your room is equipped with a smart TV, you can check incoming messages and letters in the section “Your Account”. Please talk to our receptionists in order to obtain them.


  • Due to sustainability reasons most of our hotel rooms are not equipped with a minibar. You can use our 24 hours a day beverage service or order a refrigerator subject to availability via in-house technician instead.


  • You can purchase from a selection of national newspapers at the reception.


  • You are welcome to use our underground parking lot for a fee. Free parking is available at the “Bahnhof Pirschheide” nearby.


  • Your pets are very welcome (for a surcharge). Please do not bring them to our restaurants with regard to other guests. Thank you.


  • A pharmacy close by is located within a 1.2 mile distance in the direction of the city center: Alhorn-Apotheke, Zeppelinstraße 132, 14471 Potsdam.


  • Our special offer includes a wide range of pillows, listed on the service chart in your room. Please ask our receptionists if you need additional pillows


  • It is only a 15 minute walk to get to the playground via the R1 cycling track. Pass the event garden and at the jetty take the track in the direction of the city center.

Play room

  • A play room for children furnished with attention to detail is located on the 2nd floor of house D with view of the event garden and lake Templiner See. Please ask our receptionists for the key.

Power plug

  • 220 Volt/50 Hz AC

Public transport

  • Our receptionists will be glad to offer advice about locations and possible connections with public transport. You can get tickets at the reception or on the bus/tram. Of course, we will help with buying the right tickets. The closest stop is “Bahnhof Pirschheide”, which is only a couple minutes walking distance (hotel forecourt in the direction of the LBS building).

Room Service

  • Lean back and take advantage of our room service available every day from 6.00 a.m. to 10.00 p.m. Room service surcharge is indicated on the room service list. Of course, our beverage service and receptionists are available 24 hours a day.


  • You are very welcome to store your valuables in the central hotel safe at the reception.


  • Take a break from everyday life to relax in our sauna in the basement of house D. You can borrow towels and bathrobes for a deposit at the reception. Afterwards, you can enjoy the view from the roof terrace on the 4th floor. Sports and wellness area can be used for free subject to availability only with your room key. Our receptionists will assist with sign-up, necessary equipment and in case of further questions.
      Mon: 7.00 p.m. – 9.30 p.m.
      Tue – Fri: 5.00 p.m. – 10.00 p.m.
      Sat – Sun: upon request (60 min. lead-time)

Shoe shine machine

  • A machine to clean your shoes is available in the lobby area.


  • Our Shuttle-Service subject to charge will take you to the airport or train station. Please notify our receptionists in time.

Smart TV

  • If your room is equipped with a Smart TV, you will find further interesting information about the hotel, recommended trips and departure times for public transport.


  • Our cozy Smokers Lounge is located at the opposite side of the Blue Sky Bar & Lounge. You can enjoy a wide variety of cigars and tobacco products and will find a cigarette machine in the lobby area.

Snack and drinks machine

  • Are you thirsty or want some sweet or salted snacks? Please ask for the card to use the machines at the reception.


  • You can buy small souvenirs from Potsdam or the hotel at the reception – a perfect souvenir for you or small present for your loved ones at home.


  • Feel free to use the spacious gym, fitness room or squash court that can be accessed with your room key. Hours and information concerning sports and fitness classes subject to charge are displayed in the lobby area. Please check for availability in advance.


  • Stamps and postcards can be purchased at the reception.


  • We will call a taxi for you. Just dial 9 on your in-house phone or ask our receptionists.


  • A wide range of recommended trips and restaurants in and around Potsdam is available on our website www.kongresshotel-potsdam.de. Our reception team will also be glad to assist.


  • Please understand that for the sake of the environment towels will only be changed if you give us a sign:
    Towels on rack: Do not change towels.
    Towels on the floor: Please change towels.


  • We won’t leave you out in the wet cold! You can borrow umbrellas for city tours at the reception.

Water taxi

  • Just at the shore of lake Templiner See you will find the water taxi stop “Kongresshotel Potsdam” as well as our water sports station. You can get the schedule and tickets at the reception. Our recommendation: With a day or family ticket you can discover all sights in Potsdam by water from March to October.

Wake-up call

  • We will set a wake-up call for you upon request. Please let our receptionists know in advance.


  • Every guest and visitor in the Kongresshotel Potsdam at lake Templiner See is guaranteed free and easy access to high speed internet with smartphones, tablets and laptops in the entire hotel area. Every hotel room also possesses regular internet access via LAN.

Our “high speed Internet” service for you

The 'Kongresshotel Potsdam am Templiner See' allows its guests and visitors to use the in-house high speed Internet free of charge. Whether with a smartphone, a tablet or a laptop, easy access to the Internet is guaranteed in the entire hotel complex. In addition, there is also a cabled LAN access in the hotel rooms. The bandwidth of the basic access is limited, and can be extended by purchasing a deluxe ticket at our reception desk.

Free WiFi

Please search for "Free-WiFi Kongresshotel". After logging in you only need to confirm the TOS.

1024 Kbit/s bandwidth enables:

  • Writing and checking e-mails
  • Surfing the Internet – normal speed

Package price:

  no charge for our guests and visitors

HSIA Deluxe package

high bandwidth 16.384 Kbit/s enables:

  • Writing and checking e-mails
  • Connection to “VPN tunnel”
  • Surfing the Internet – high speed
  • Playing films from a media library

Package price:

  24-hours-ticket for € 10.00
  3-days-ticket for € 20.00
  7-days-ticket for € 30.00

Any questions?

Our staff at reception will gladly help you. You can also see our FAQs.