Arrival at the reception ©️Kongresshotel Potsdam
Advantages of booking directly
  • 15 % reduction on daily rates with attractive booking conditions
  • Real-time information on prices and availability
  • Direct contact with the hotel team
Book a room

Book a conference

Advantages of booking directly
  • 15 % reduction on daily rates with attractive booking conditions
  • Real-time information on prices and availability
  • Direct contact with the hotel team
Book a room

Book a conference

Our service for you

Welcome to the Kongresshotel Potsdam! We want to make your stay as pleasant as possible. Service is our top priority and we pay great attention to its quality. Please don't hesitate to contact us to discuss your requirements and suggestions. We will gladly help.

Services from A-Z

Additional blankets


  • If you require an additional blanket, please don’t hesitate to speak to us. Our Reception staff will be happy to help. Subject to availability.

Anti-allergic bed linen


  • On request, we will gladly provide you with anti-allergic (non-starched) bed linen.
    The pillow and blanket filling material is non-allergenic.
    Please contact Reception or our housekeepers.


  • The closest ATM is located at the gas station at the train station “Pirschheide”. Other ATMs are located in the city center.

Baggage service


  • For a small fee, we will gladly carry your baggage up to your room. There are also a number of lockers in the lobby area. You can also use our baggage trolley. Please contact Reception.


  • Our events department is very happy to help you organise your event, whether large or small.


  • For reasons of fire safety, barbecues on the rooftop terraces are not permitted. Should you wish to have a barbecue on the hotel premises, please allow our staff members to advise you.


  • The “Blue Sky Bar & Lounge“ offers an inviting atmosphere, hearty snacks, creative drinks and exotic cocktails for a relaxing and enjoyable time. Sports fans can also watch their favourite events on Sky TV.
      Monday – Sunday: 12:00 – 01:00
  • At the Zeppelin Open-Air Bar directly on the shore of the Templiner See, you can enjoy tasty drinks, colourful cocktails, small snacks, coffee and ice cream specialities in a pleasant atmosphere – during the warmer season (May to September).
      May to September (weather-permitting): Daily from 12:00


  • The R1 cycle route and Potsdam’s historical city centre are inviting cycling options. You can hire bicycles from Reception for a fee.

Boat rental

  • For a small fee, you can rent (peddle) boats from Reception, subject to availability. Our staff at Reception will be happy to help you.


  • Enjoy a rich breakfast buffet daily from 6:30 to 10:00 in one of our themed restaurants. For the late risers, we enlarge our breakfast time to 10:30 at the weekends. Please note our (digital) signs. If you depart before 06:30, we can provide a lunchbox at Reception on request (please order at Reception by 22:00 the evening before).


  • For a small additional fee, you can enjoy your breakfast longer on Sundays.
    From 12:00, we will also serve warm food.
Charging Stations
  • Hotel guests can use one of our six charging stations to charge their electric vehicles. There is a parking fee per day and car, including use of the charging station.


  • Your room is available from 15:00. When checking in, you receive a coded key card that also provides access to the Wellbeing Area.


  • We ask our guests to leave their rooms by 11:00 on their departure day. If you wish to depart later in the day, please inform Reception. You can then remain in your room until 16:00 for an additional fee.
  • We provide a baby-bed for children up to 3 years for a one-off payment. An extra or side bed can also be provided for a fee. Children up to 6 years can stay free of charge in their parents’ bed, including breakfast. We charge half price for breakfast for children aged 7 to 15. Children are charged full price from the age of 16 onwards.
  • Our comfortable Smokers Lounge directly by the hotel entrance, with a view of the forecourt, offers a large selection of cigars from our humidor. Our bar personnel is happy to advise you.
City tours
  • The hop on hop off tour of Potsdam runs daily and directly from the Kongresshotel Potsdam. For tickets and further information please see brochures in the reception area.


  • In our themed restaurants Lemon and Zeppelin, as well as at the Blue Sky Bar, you can enjoy the evening atmosphere and our culinary delights. See opening times in our entry on “Restaurants”. Please also note our digital signs in the hotel.


  • General practitioner and sports doctor:
    Group practice Dr. Ralf Schürer/Thomas Hoffmann
    An der Pirschheide 28 in 14471 Potsdam
      +49 (0)331 972188

Dressing gowns

  • Our Wellbeing guests receive a laundry set in their rooms. Additional laundry sets can be acquired at Reception.

Electric appliances

  • On request, we can provide our guests with an iron or an electric kettle. Please contact Reception. You will find a hairdryer in your bathroom.

Electricity supply

  • 220 Volt/50 Hz alternating current

Emergency exits

  • Please note the emergency exit route on your floor, which is displayed on the door of your room.


  • Our website at "News" shows which events are currently being held at our hotel. For further information on our events, see the digital signs or speak to our staff at Reception.


  • We have compiled a whole range of excursions and restaurant tips for you to enjoy in and around Potsdam. Just ask at Reception or visit our website.

Fire alarm

  • The entire hotel is equipped with smoke alarms. Emergency exits are indicated by illuminated pictograms in accordance with international standards. Please note the emergency exit route indicated on the door of your room. Please use the stairs in the case of an emergency.

Fitness Area

  • The new Fitness Area offers everything the sporting heart desires. Whether it is stamina, power or vitality training you are seeking – there is something for everyone. The 95 m² gym has various pieces of equipment for training.
      Monday – Sunday: 00:00 – 24:00


  • Please ask our staff at Reception. We will be glad to help you.


  • As you read this, you are on historical ground: 100 years ago, Count Zeppelin built airships here in the largest airship hangar. A small exhibition invites you to discover more. It is situated at the entrance to the seminar area.


  • Whether on your smartphone, tablet or laptop – we provide free access to the hotel’s own WiFi network. The bandwidth of basic access is limited and can be expanded be buying a “Komfort” or “Deluxe” ticket. Please ask at Reception for further information.

Laundry service

  • On request, we can arrange to have your laundry cleaned. If you hand your laundry to Reception in the appropriate laundry bags by 9:00, we will usually return them cleaned by the following day. Please note that there is no laundry service on public holidays and at weekends.


  • For all guests who stay in the hotel until after 11:00 on their day of departure, we offer a limited number of lockers free of charge in the Reception area. We recommend that you keep your valuables in the hotel safe.

Lost & found

  • If you have lost anything or left something in your room, don’t worry. We have a collection point for all lost items at Reception.

Maps of the city

  • Detailed city maps and public transport plans are available at Reception.


  • Our professional personnel can provide relaxing massages and beneficial beauty treatments in our treatment rooms. Three single rooms and one double room are available. They are equipped with a WaveMOTION bed and other comfortable treatment recliners.


  • For reasons of sustainability, most of our rooms do not have a minibar. If required, you can order a refrigerator from the hotel’s technical services. Subject to availability.


  • You can buy selected national newspapers at Reception.

Outdoor swimming

  • The nearest public bathing facility is the “Strandbad Templin”. It is situated on the opposite side of the lake. It is easy to use our (peddle) boats to reach the beach from the water. Alternatively, you can use the water taxi.


  • Please validate your parking ticket at Reception. Free parking spaces are available at the adjacent   “Bahnhof Pirschheide” public transport stop.


  • You can use our PC (in House D) free of charge. Printing and copying services are charged. Please ask at Reception.


  • Pets are also very welcome at this hotel for an additional charge. Please respect the other guests by keeping your pets away from the restaurants. Many thanks!


  • The nearest pharmacy is approx. 3 km away from the hotel, towards the centre of Potsdam: Zeppelin-Apotheke, Zeppelinstrasse 132, 14471 Potsdam


  • We offer the special service of a choice of different pillows. Please see our overview in your room. Please contact Reception if you would like a different cushion. Subject to availability.


  • Our indoor pool allows you to enjoy sport and relaxation all year round. With a water temperature of 30° and a depth of 1.35 m, it ensures a pleasant swimming and recreation experience, embedded in the comfortable flair of our Wellbeing Area. Massage jets invite you to relax.
       Opening hours


  • On request, we will gladly deliver your mail to your room. You can also collect your private post from your pigeon hole at Reception. You can also send letters from Reception. Please affix a stamp on the envelope.

Public transport

  • Our Reception personnel can provide detailed information on our location and possible connections using public transport. You can buy tickets either at Reception or on the trams and buses. We will gladly help you choose the right ticket for your destination. The nearest stop to the hotel is only a few minutes’ walk away (hotel forecourt, towards the LBS building)

Quiet rooms

  • After a sauna or a swimming session, we offer the chance to rest in our Relaxing Area on two levels. Recover on a floating bed on the “Silent Deck”, which is designed as a ship’s deck, or enjoy the artificial fireplace.


  • Our à-la-carte restaurant Lemon with its garden patio will pamper your palate with a variety of seasonal and regional cuisine.
      Monday – Sunday: 18:00 – 22:00
  • The themed restaurant Zeppelin, with its historically inspired airship lighting, its creative room arrangement and the large outdoor patio, is generally used for breakfast. If private functions are being held there, meals are served in the Lemon restaurant. Please see our digital signs.

Room Service

  • Sit back and use our room service for food daily between 07:00 and 22:00.
  • For these service we charge € 8.50 per order. Additionally, Reception services for beverage orders are available 24 hours a day.


  • Reception will gladly store your valuables in the hotel safe. Some room categories have their own safe.


  • A sauna session in a steam bath is mild and has a soothing effect. With its high humidity and relatively low temperature, it is especially suitable for sensitive people and is kind to your skin.
    In our bio-sauna, you experience several stages of perspiring and cooling. The effects are beneficial to your skin and enhance your health. You can also relax in the ancient tradition of a Finnish sauna and enjoy our Wellbeing showers after the session. Please note that due to the current situation, only the Finnish sauna is currently open.
      Monday – Friday: 14:00 – 22:00
      Saturday – Sunday: 10:00 – 22:00

Shoe-cleaning machine

  • You will find a shoe-cleaning machine in the lobby area.


  • The comfortable Smokers Lounge is situated directly opposite our Blue Sky Bar & Lounge. It offers a wide range of cigars and tobacco products for you to enjoy. A cigarette machine is situated in the lobby. Smoking is not permitted in the rooms.


  • You can buy small souvenirs from Potsdam or the hotel at the reception – a perfect souvenir for you or small present for your loved ones at home.


  • You can buy stamps and postcards at Reception.


  • We will be happy to organise a charged taxi transfer to the railway station or airport. Please inform us of your desired collection times 48 hours before your arrival or departure.

Tour of the city

  • You can start your daily Potsdam hop-on, hop-off tour here at the Kongresshotel Potsdam. Tickets are available from the bus driver. For further information, please see the brochures at Reception.


  • We hope you understand that for environmental reasons, your towels will only be replaced when you indicate to us that you wish to have new ones.
    Towels on the rail: “I will continue using this towel.”
    Towels on the floor: “Please replace.”


  • No need to get caught in the rain! To ensure that your excursion to the city remains a success despite the weather, you are welcome to borrow umbrellas from Reception.

Wake-up call

  • We will gladly call you at the requested time to wake you up. Please inform the staff at Reception shortly before.

Water taxi

  • You will find the water taxi stop “Kongresshotel Potsdam” directly on the shore of the Templiner See, beside our water sports station. A timetable is available at Reception. Tickets are available on board the water taxi.
    Our tip: Between March and October, a day-ticket or family pass lets you discover Potsdam’s sights from the water.

Wellbeing Area

  • Would you like to have a relaxing massage or give your body and soul a lift with a beauty treatment? Do you wish to swim in the indoor pool or let go of your everyday life with a sauna session? You can do all that and much more in our Wellbeing Area. Our professional, trained personnel is there for you and will ensure the right, agreeable atmosphere. Enjoy a unique experience in our hotel.


  • See “Internet” for information on our WiFi.

Our “high speed Internet” service for you

The 'Kongresshotel Potsdam am Templiner See' allows its guests and visitors to use the in-house high speed Internet free of charge. Whether with a smartphone, a tablet or a laptop, easy access to the Internet is guaranteed in the entire hotel complex. In addition, there is also a cabled LAN access in the hotel rooms. The bandwidth of the basic access is limited, and can be extended by purchasing a deluxe ticket at our reception desk.

Free WiFi

Please search for "Free-WiFi Kongresshotel". After logging in you only need to confirm the TOS.

1024 Kbit/s bandwidth enables:

  • Writing and checking e-mails
  • Surfing the Internet – normal speed

Package price:

  no charge for our guests and visitors

HSIA Deluxe package

high bandwidth 16.384 Kbit/s enables:

  • Writing and checking e-mails
  • Connection to “VPN tunnel”
  • Surfing the Internet – high speed
  • Playing films from a media library

Package price:

  24-hours-ticket for € 10.00
  3-days-ticket for € 20.00
  7-days-ticket for € 30.00

Any questions?

Our staff at reception will gladly help you. You can also see our FAQs.