Privacy policy

We take the protection of your personal information very seriously. We want you to be aware of what data we save and what we use it for. We have taken technical and organisational measures to ensure that the regulations regarding privacy and data protection are observed by both ourselves and by external service providers.

If the opportunity is given for the input of personal or business data (email addresses, names, addresses), the input of this data takes place on an expressly voluntary basis by the user. The use of and payment for all services offered is also permitted – insofar as is technically possible and reasonable – without specification of such data or under specification of anonymised data or an alias. The use of information by third parties within the framework of the legal notice or similar published details such as postal addresses, telephone and fax numbers as well as e-mail addresses for the purpose of providing information that was not expressly requested is not permitted. We reserve the right to take legal action against anyone violating this prohibition by sending so-called spam mails.

OSV Hotel- und Kongress GmbH & Co. Betriebs KG automatically collects and stores information in your server log files which your browser transmits to us. This includes, amongst other things:

  • Browser type / version
  • Operating system used
  • Referrer URL (previously visited website)
  • Host name of accessing computer (IP address)
  • Time of server request.

OSV Hotel- und Kongress GmbH & Co. Betriebs KG cannot assign this data to specific people. A consolidation of this data with other data sources is not carried out. In addition, the data is deleted after a statistical evaluation.

Website tracking with Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc. (‘Google’). Google Analytics uses so-called ‘cookies’, text files that are saved on your computer and that make an analysis of your use of the website possible. The information gathered with the cookie on your use of this website is normally transmitted to a Google server in the USA and saved there.

In case IP anonymisation is activated on this website, your IP address will be shortened by Google within the member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the entire IP address be transmitted to a Google server in the USA and saved there. Under the authority of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity for the website operator and to provide the website operator with further services associated with the usage of the website and the Internet.

The IP address transmitted by your browser as part of Google Analytics will not be combined with other data from Google. It is possible to prevent the saving of cookies through the appropriate settings in your browser software. However, we would like to point out that this can lead to an inability to use all functions of this website in their entirety. You can also prevent that the data created by means of the cookie and based on your use of the website (incl. your IP address) is saved by Google as well as the processing of this data via Google by downloading and installing the available browser plug-in listed below.

The current link is http://tools.google.com/dlpage/gaoptout?hl=de

Cookies

The website uses so-called cookies in various places. They serve to make our offer more user-friendly, effective and secure. Cookies are small text files which are stored on your computer and saved by your browser. Most of the cookies we use are so called “session cookies”. They are automatically deleted once your visit has ended. Cookies will not damage your computer and do not contain viruses.

Right to information

You have the right to be informed at any time about your personal data saved, its origin and both the recipients as well as the purpose of its being saved. The Data Protection Officer will provide information about the information saved.

DialogShift chat application on our website

Our website uses the chat application of DialogShift GmbH, Rheinsberger Str. 76/77, 10115 Berlin. This application processes and stores data for the purpose of web analysis, to operate the chat application and to answer queries.

For the operation of the chat function, the chat texts are stored and a cookie with a unique ID is set – this is used to recognise you as a customer.

A cookie is a small text file that is stored locally in the cache on your device. Using this cookie, our application recognises the device and can retrieve past chat logs. This cookie is stored for 90 days since last use. You can disable the storage of cookies in your browser settings. However, without the use of cookies, the chat function cannot be performed.

The possible disclosure of e.g. name, e-mail address or a telephone number is voluntary and with the consent to temporarily use and store this data for the purpose of contacting you until the end of the contact. This personal data is deleted after 90 days.

The legal basis for data processing is Article 6 (1) lit. F DS-GVO based on our legitimate interest in effective customer support, for statistical analysis of user behaviour and for optimisation purposes of our offers.

DialogShift offers at https://www.dialogshift.com/en/data-privacy for further information on the collection and use of data and on your rights and options for protecting your privacy.

Microsoft Clarity

We use the web analysis software Microsoft Clarity for our website. The service provider is the US company Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA (hereinafter referred to as “Microsoft”). 

Microsoft Clarity refers to a procedure by Microsoft in which user analysis is possible on the basis of a pseudonymous user ID and thus on the basis of pseudonymous data, such as the evaluation of data on mouse movements or performance data on certain Internet presentations. 

In particular, we process usage data (for example, internet presentations visited, interest in content, access times), meta or communication data (for example, device information, IP addresses), location data (information on the geographical position of a device or a person), movement data (mouse movements, scrolling movements) in pseudonymised form. We have made the corresponding settings in such a way that the data collection to and by Microsoft alone is pseudonymised, in particular in the form of IP masking (pseudonymisation of the IP address). 

The purpose of the processing is tracking (e.g. interest/behavioural profiling, use of cookies), remarketing, conversion measurement (measurement of the effectiveness of marketing measures), interest-based and behavioural marketing, profiling (creation of user profiles), reach measurement (e.g. access statistics, recognition of returning users), cross-device tracking (cross-device processing of user data for marketing purposes). 

The storage and processing of the collected data takes place in the USA, i.e. a third country for which there is no adequacy decision by the European Commission. 

However, Microsoft bases the data transfer to the USA on the EU-U.S. Data Privacy Framework of the European Commission. 

All visitors to our website who have consented to the corresponding use via our consent banner are affected by data processing by Microsoft Clarity. The data processing is thus based solely on your consent in accordance with Art. 6 Para. 1 lit. a GDPR and § 25 Para. 1 TDDDG. 

Please note that we have concluded a so-called Data Processing Agreement (“DPA”) with Microsoft to enable this activity in accordance with Art. 28 Para. 3 S. 1 GDPR. 

You will be informed of your rights of objection in accordance with this data protection statement. In addition, you can set an opt-out with the respective provider: 

Eye-Able

Eye-Able® is a software of Web Inclusion GmbH to ensure barrier-reduced access to information on the Internet for all people. The necessary files such as JavaScript, stylesheets and images are loaded locally from this website. Eye-Able® uses the browser’s local storage to save the settings when functions are activated. All settings are only stored locally and are not transferred further. For more information about Eye-Able®, please see the following privacy policy: https://staging.eye-able.de/datenschutz/

For further information on data protection at Microsoft, please see the data protection declaration at https://privacy.microsoft.com/en-us/privacystatement