Frau liest ein Buch auf dem Steg am Kongresshotel Potsdam
Advantages of booking directly
  • 15% discount on the daily rate with attractive reservation conditions
  • Availabilities and prices in real time
  • Direct contact with the hotel team
Book a room

Book a conference

Advantages of booking directly
  • 15% discount on the daily rate with attractive reservation conditions
  • Availabilities and prices in real time
  • Direct contact with the hotel team
Book a room

Book a conference

FAQ - Frequently Asked Questions

Questions & answers

How can I find out whether there are still rooms free on my desired date? Can I book through the Internet/the homepage?

You can use the following link to conveniently and quickly enter your arrival/departure dates and find out whether there are still rooms available. You can also immediately make a booking here.

to booking page

Can I also book by phone?

You can of course also book by telephone. Our hotel reception, our single and group reservation service as well as the banquet and events department can be reached via the contact page.

to contact page

Will I be sent a booking confirmation?
You will of course be sent a booking confirmation. Please bring it with you when you arrive so that you can present it at reception.
What happens between booking and arrival?

After your booking has been received, we will send you a confirmation by e-mail or post. You can use this as a safeguard and should also bring it with you when checking in to the hotel. Upon arrival your signature for the registration form will be requested by our reception staff and your information will be checked. The hotel business registration requirements are regulated by the country’s Resident Registration Act. According to this act, people who are accommodated in lodgings for no longer than two months are to fill out a specific registration form by hand and sign it.

How can I change my booking?
It is necessary to call our reservations department in order to change a booking. You also have the option of cancelling your booking and making a new one. This is also possible via the Internet. to contact page
Can I book several rooms at the same time?
This is no problem as long as you have the power of attorney for everyone participating in the trip, otherwise you are responsible for the costs of potential cancellations or similar. The reservations department would be happy to assist you further. to contact page
How can I signalise that I have special wishes?
Let us know what your special wishes are at the time of booking. These will be noted in the system and used to prepare your room, etc. Special wishes can also be noted in our system. For example, let our reception know if you always desire a second pillow and you will find everything to your satisfaction upon arrival.
Can I order breakfast separately from my room booking?
This is of course possible at any time. Our breakfast staff will note your room number and book your breakfast to it. Payment is made when checking out. Or you can ask our reception staff when checking in, they would be happy to help you.
How can I cancel my booking?
There is a “cancel” button in the task bar at the top of the booking screen. You need your booking number to make a cancellation. The cancellation is complete once the “confirmation” button has been clicked. Or give us a call, we would be happy to help you.
What will a cancellation cost me?
Cancellation costs depend on the type of booking. Credit cards are immediately charged for early bird and weekend rates. No cancellation is possible here. A cancellation free of charge is possible in the so-called “BFR”, Best Flexible Rate. The hotel will charge 90% of the hotel room price for non-arrival.
What payment options are there?
The payment options depend on the type of booking. In general it is always possible to pay by credit card, and in many cases the invoice is issued upon arrival or departure.
When do I need to pay for my booking? Is a down payment necessary?
Yes, a down payment is necessary; this also depends on the type of booking. You have the option here of paying immediately, e.g. in Internet bookings, or upon arrival.
What arrival options are there?

You can conveniently arrive by car, bus, public transport or even by plane.

to arrival options

What room categories are there?

The 'Kongresshotel Potsdam' has 184 single rooms, 183 double rooms, 50 studios and 11 junior suites spread and 24 deluxe junior suites across the three futuristic buildings 'Graf Zeppelin', 'Viktoria Luise' and 'Nordstern', named after the airships once built here in Potsdam at the historic 'Luftschiffhafen' (aerodrome).

to the rooms

How are the rooms equipped?

The hotel rooms at the 'Kongresshotel Potsdam am Templiner See' are modern and comfortable and equipped with telephone, WLAN, some with LAN and ISDN connections, TV, radio, WC and showers. Most rooms have a balcony and some have a view of the lake. Warm colours such as beige, red and brown are characteristic for the atmosphere in the hotel rooms.

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Are there handicapped accessible rooms? Can I take advantage of the hotel despite a handicap?

The Kongresshotel Potsdam offers 2 barrier-free single rooms, 2 premium double rooms and 3 deluxe junior suites that are suitable for wheelchair users or accompanied persons with walking disabilities. The hotel is easily accessible and equipped with elevators and ramps. Please note that not all areas have barrier-free access. Please contact reception for details.

to the rooms

Are there special awards / certifications for the hotel that will help me get my bearings?
 
  • VDR Certified Conference, Business & Green Hotel
  • ServiceQualität Brandenburg (service quality in Brandenburg) Level II – Quality measurement and management quality
  • Potsdamer Gastlichkeit (Potsdam hospitality) Best service and the finest of à la carte at the Lemon restaurant
  • KodexGuide.de recommendable location for meetings of the pharmaceutical and medical technology industries
What specifics do I need to consider when travelling with my child/children? Are there reduced rates for children?
We recommend booking a family room when travelling with children. These rooms are especially large, have several rooms and a surrounding balcony. Children up to 6 years of age can sleep in their parents’ bed at no charge, including breakfast. Between the ages of 7 and 15 we charge € 10.00 for an extra bed and € 6.50 for breakfast. Breakfast costs € 13.00 for children of 16 years of age and above. Bruno the Bear will be waiting in the baby cot for your child (from 0 to 3 years – no charge).
Where I can find the TOS? What happens with my personal information?

You can read our TOS by following this link.

to TOS

Please read our Privacy Policy at the following link.

to Privacy Policy

What partners does the hotel have?
Partnerships are very important to us! The 'Kongresshotel' works with a wide variety of different institutions in and around Potsdam – whether tourism service providers, associate partners or Potsdam associations.
I would like to book an event. What conference rooms and options are there?

The 'Kongresshotel' has capacities that are quite unique in the region. Whether on a small or large scale, a congress or a seminar – we have the ideal prerequisites for everyone. The functional yet highly aesthetic congress hall, the conference rooms flooded with light and the exclusive 'Zeppelin Lounge' offer everything you might desire from a congress and conference hotel. The information centre in the hangar keeps you up to date on the stock exchange – terraces and lounge areas provide quiet and relaxation. Large events for 350 – 500 people are also in competent hands with us. A wide variety of events are planned, organised and carried out each year. There is a system and state-of-the-art event technology behind it. With our know-how, we make the most out of meetings, seminars, study programmes, workshops or conferences. People, topics and ideas profit from one another. We see this as our obligation to our guests.

to the conference options

How does the events technology work and what costs can I expect?

Our events staff is at your side during the entire event and will communicate the exact planning to you. The amount of technology depends on the event size and location. Our standard technology includes the following equipment elements: overhead projector, screen, TV/video, one covered bulletin board, 1 flipchart including 10 sheets of paper, one presenter’s case. We would be happy to provide you with additional conference technology. You will find the conference technology for each room in the conference and event area category.

to the individual conference rooms and their equipment

What special conference offers are there?

We can offer you a variety of different attractive conference offers and packages. We have compiled a selection of buffets for you in the banquet brochure. You will find all current offers in the meetings & events category.

to the meetings & events overview page

What supporting programmes & incentives does the 'Kongresshotel' offer?

Together with the company “Teamgeist GmbH”, the hotel offers a wide variety of activities, from raft building to innovative TAB tours. Whether it’s an incentive or as a team-building measure – creative ideas are created and carried out here.

to the supporting programmes and incentives

Are there restaurants and bars in the hotel?

Let yourself be enticed by the culinary delights of the extraordinary and themed restaurants in the 'Kongresshotel Potsdam' and enjoy our specialities in the stylish atmosphere of our 'Blue Sky Bar & Lounge' hotel bar. And in the summer months: Cool drinks, tasty snacks and a view of the lake – visit our open air bar 'Zeppelin' on the shores of Lake 'Templiner' in Potsdam. Visit our à-la-carte restaurant 'Lemon' with its unmistakeable flair or take off with us and your event in the restaurant 'Zeppelin'.

to “food and beverage” overview page

What meal options are there?

In general, there is the option of booking a generous breakfast, or choosing between half and full board. Seminar and congress participants will also be spoiled. Our chefs are always coming up with new buffets, snacks and sweet enticements. You will find an overview in the “culinary offerings” category.

to the “culinary offerings”

Is there the possibility of getting a gluten-free meal or one for people with allergies? Do I need to order it in advance?

Yes, the option is there. We can offer you a selection of allergy and gluten-free food. Please let us know what you need by latest 3 days before arrival.

Are there attractive offers and where can I find them?

Whether it’s for individual guests, business travellers or groups, we have attractive offers and arrangements for every target group.

to the “offers” category

Which sports options are offered?

The hotel offers numerous sports and leisure facilities. From relaxed to sporty, whether inside or outside, there is everything you need for a perfect stay. Deeply relaxing massages ensure pure relaxation. However, the sports and sauna area of the hotel is being expanded into a new wellness area around the topics of health, fitness and vitality, so that only a reduced range is currently available to you.

to “Sports & Relaxation” overview

What sports and leisure options are there in the area?

Let yourself be inspired by the wide range of excursion destinations and visit palaces, gardens, institutions or the different city districts of the royal seat of Prussia. The various tourist attractions around the city can be visited on foot. Or you can rent a bicycle or use public transport or guided tours. There is a lot to discover in the vicinity of Potsdam as well. And both wellness and bathing fun don’t come up short. For those who need an adrenaline kick, the climbing park in Potsdam is just the right thing.

to overview of sports and leisure options in the area

What tourist attractions and excursion destinations are there in the area?

Potsdam is always worth visiting – as is the 'Kongresshotel'. There are lots of interesting excursion destinations to explore. Whether with public transport, by bicycle or by foot, many things in Potsdam are quickly reached.

to attractions and excursion tips of Potsdam & Berlin

What is the accommodation tax and when is it due?

Starting October 1st, 2014 the city of Potsdam has introduced an accommodation tax of 5% on the price of accommodation for all guests, who do not travel on business purpose. This accommodation tax is not included in the above stated room rates. Business related or professional motives of the stay are to be proven to the hotel. In the event this substantiation cannot be made until the time of arrival, the hotel is obliged to apply the accommodation tax accordingly.

to the accommodation tax

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