FAQ – Frequently Asked Questions

Questions & answers

No, food and drinks are not allowed in our Wellbeing Aarea. Please use our free water on site or visit our restaurants afterwards.
Please let us know in in time if you cannot keep your appointment. You can cancel your appointment at any time up to 48 hours in advance free of charge. In the event of a later cancellation, however, we must charge 90% of the application price. If you have booked the application as part of an arrangement, our general terms and conditions apply. Details on terms and conditions
You can do that in our indoor pool at the Wellbeing Area.
The Wellbeing Area with indoor pool, sauna and treatment rooms is located in the basement in house D. This can also be reached via the basement of house C, past the fitness area. From house E, we recommend connecting via the shed hall and foyer to house D.
Yes, children can visit our relaxation area. We ask for your understanding that we can only allow our little guests during the “children’s pool times” Details about the children’s swimming times 
Yes, it is allowed to bring and use private towels for the pool and sauna area. You are also welcome to borrow a laundry package consisting of a bathrobe and towel for a fee of EUR 10.00.
No, unfortunately you cannot use the Wellbeing Area outside of the opening times. The fitness area is open 24 hours and you can of course also book our lake view sauna for your private moments. Details on the opening times of the Wellbeing Area Details about the lake view sauna
You can find our current opening times of the restaurants here on our website. Please pay attention to the notices on site in case of changing opening times. Details about the restaurants
Yes, we have a menu with delicious dishes, tricky puzzles and small colouring pictures ready for our younger guests.
No, your four-legged friend has to wait in your room. However, your dog can accompany you when the terraces are open in summer if the weather is nice.
No, unfortunately we cannot offer any dishes on site. We are happy to recommend restaurants in Potsdam and Berlin.
Yes, we offer a selection of lactose and gluten-free dishes at any time. Basically, all of our dishes are labelled with allergen information. Talk to us in person about your needs. If you have complex nutritional requirements, we ask you to contact us in advance. We would be happy to put together an individual selection of dishes for you. Contact the reception team
Of course, you can eat at our house even if you are not staying at the hotel. Please contact us in advance by phone +49 331 9070 or send us an email. Contact the reception team
You are welcome to reserve a table for the Lemon Restaurant online, by phone on +49 331 907 0 or at the reception on site. Table reservation details
Partnerships are very important to us! The Kongresshotel works with a wide variety of institutions in and around Potsdam – whether they are tourist service providers, association partners or Potsdam associations. Details about our partnerships
The collection and use of personal data of our users takes place regularly only with the consent of the guest. You can find out more in our privacy policy. Details on the privacy policy
You can find the general terms of services for hotel accommodation contracts, events, travel arrangements and travel agencies as well as further evidence here. Details on the terms of services
If, as a participant in an event, you have received a keyword or a code to book your room, you can call up a room from the room availability contingents and book it. Organizers can also make and manage their bookings with the help of a password. Details on room availability contingents
The rooms are cleaned and disinfected before arrival and are kept free for one night if possible. At the request of the guest, we will waive the daily room cleaning so that no staff enters the room. Please do not hesitate to contact us about your wishes.
Protect yourself and others! We recommend that our guests wear mouth and nose protection in all public areas of the hotel.
All concepts and measures for the implementation of the current legal regulations can be found on our website. Details on the current regulations
Please contact us for special requests by phone on +49 331 907 74566 or by email reservierung@hukg.de. Or let us advise you on your options right in site. Contact the reception team
Yes, dogs are allowed at the hotel. We charge EUR 20.00 per day for your dog. Out of consideration for other guests, we ask for your understanding that dogs are not allowed in the restaurants and bars indoors. We put a little consolation in the food bowl for your dog. You are welcome to bring your dog with you to the outdoor terrace and the open-air bar.
In the baby bed waits a little surprise for your child (from 0 to 3 years of age) and high chairs are available in the restaurants. We charge a one-time fee of EUR 15.00 per stay for the baby bed.
When traveling with children, we recommend booking a family room. These rooms are particularly large and have several rooms. Children aged 0 to 6 can sleep in their parents’ bed free of charge, including breakfast. For children between the ages of 7 and 15, we charge EUR 20.00 for the extra bed and EUR 8.00 per day for breakfast. Breakfast for your child aged 16 and over costs EUR 16.00 per day. Children under the age of 16 can only enter the swimming pool if they are accompanied by a parent. Please note our children’s swimming times. Details about our family rooms Details about our children’s swimming times
Of course, it is always possible. Our breakfast staff will note your room number and then book breakfast on your room, you can pay conveniently when you check out. Or you can contact our reception staff directly at check-in, they will be happy to help you.
The Kongresshotel Potsdam offers 2 barrier-free single rooms and 2 studios, which are suitable for wheelchair users or people with reduced mobility with an accompanying person. The hotel is easily accessible and equipped with elevators and ramps for the disabled. Please note that there are individual areas that are not barrier-free. Our reception team will be happy to help. Contact the reception team
At the Kongresshotel Potsdam you are only allowed to smoke outside and in the Smokers Lounge by the Blue Sky Bar at the main entrance.
If you have forgotten something in your room or if you miss something from your personal belongings, we ask you to report this to the reception. Contact the reception team
Depending on availability, you can of course stay longer in our rooms. For an earlier arrival, please contact our reservations department. If you would like a later departure, we ask you to announce this at the reception. Depending on availability, you can move into the room earlier on the day of arrival for an additional charge of EUR 60.00 or use it until 4:00 p.m. on the day of departure. Contact to our reservation team
On the arrival day you can move into your room from 3 p.m. At check in you will receive a coded room card from us. We ask our guests to vacate the room by 11:00 a.m. on the day of departure
Due to the limited number of parking spaces, these cannot be reserved. We will be happy to advise you on the various options upon arrival.
You can park your car in our underground car park for a fee. Of course, there are also limited public parking spaces available near the hotel (5 minutes walk). Details about the underground car park
The train station Potsdam Pirschheide is only 500 meters away from the hotel. This is where also the tram, bus and regional train stop. At the reception you can get schedules and purchase tickets. Details for arrival by public transport
The Kongresshotel Potsdam is located in the west of Potsdam. Some of the navigation devices do not display our location correctly and may misdirect you. However, Google Maps shows the way to the hotel very reliably. Details on how to get there
The cost of cancellation varies depending on the type of booking. In the case of the early bird and weekend rate, the credit card will be charged immediately, free cancellation is not possible here. With the so-called “Best Flexible Rate”, a free cancellation is possible. In the event of no-show, the hotel will charge 90 percent of the room rate. The general, terms and conditions of the Kongresshotel Potsdam apply. Details on the terms of services
The “cancel” button is located in the toolbar at the top of the booking mask. You will need your booking number for this. If you have booked directly through us, you can cancel it yourself using the “Confirmation” button. Give us a call or send us an e-mail with your request, we will be pleased to help. Booking change details
The payment options depend on the type of booking. In general, it is always possible to pay by credit card and in many cases the invoice is issued upon arrival or departure.
If you change your booking, our reservations department will be happy to help you. There is also the possibility to cancel the existing booking and make a new one. This can also be done online. Contact to our reservation team
Of course, after your reservation you will receive a booking confirmation by email from us or an automatically generated one if you book on our homepage.
This is not a problem as long as you have a power of attorney from the participants in the trip. Otherwise, you alone bear the costs of any cancellation. Please note, however, that the booked rooms are not automatically next to each other. Our reservations department will be pleased to help and advise you. Contact to our reservation team
The prices change depending on availability and occupancy. Therefore, it may be possible that a room is cheaper on one day than the previous one.
On our website you can easily and quickly enter your arrival / departure and find out if there are capacities are available. There you can also book directly. Or you can get advice by calling +49 331 907 74566.
The hotel has numerous sports and fitness options. Whether endurance, strength or vitality training – there is something for everyone. Use our 77 m² training room or train in the 95 m² fitness room on various machines. Details sport & fitness
Enjoy yourself in the extraordinary and themed restaurants of the Kongresshotel Potsdam and relish our specialties in the stylish atmosphäre of our hotel bar Blue Sky Bar & Lounge. And in the summer months: cool drinks, delicious snacks and a lake view – visit our open-air bar Zeppelin directly on the Templiner See. Visit our à la carte restaurant Lemon with its unmistakable flair or take off with us during your event in the Zeppelin restaurant.