Entspannen am See in Potsdam
Advantages of booking directly
  • 15 % reduction on daily rates with attractive booking conditions
  • Real-time information on prices and availability
  • Direct contact with the hotel team
Book a room

Book a conference

Advantages of booking directly
  • 15 % reduction on daily rates with attractive booking conditions
  • Real-time information on prices and availability
  • Direct contact with the hotel team
Book a room

Book a conference

FAQ - Frequently Asked Questions

Questions & answers

Current restrictions Wellbeing: where can I change clothes?
The changing rooms cannot be used due to the current COVID-19 situation. We therefore ask you to change in your room.
Current restrictions on Wellbeing: how does the waiting list work?
In order to keep the risk of infection as low as possible, only a limited number of people are allowed into the Wellbeing Area for a certain period of time. Cleaning and disinfection processes take place several times a day, in which the Wellbeing Area is temporary closed. To give every guest the chance to enjoy our new feel-good area, please let yourself be entered on the waiting list at the hotel reception. Details on the AHA regulations Details on the Wellbeing Area  
Current restrictions Wellbeing: Is it obligatory to wear mouth and nose protection in the Wellbeing Area?
We recommend to wear a face mask in public areas. These may be removed when entering the Wellbeing Area.
Current restrictions Wellbeing: What restrictions should I expect in the Wellbeing Area?
To guarantee the official requirements and to protect your safety, you will currently only find a reduced offer. Upon arrival we will inform you about all current measures, you can find an overview here. To use the pool, we ask you to reserve your time slot at the reception. Details on the AHA regulations Details on the Wellbeing Area
Wellbeing: Can I bring my own food and drinks into the Wellbeing Area?
No, food and drinks are not allowed in our Wellbeing Aarea. Please use our free water on site or visit our restaurants afterwards.
Wellbeing: Can I cancel my treatments free of charge?
Please let us know in in time if you cannot keep your appointment. You can cancel your appointment at any time up to 48 hours in advance free of charge. In the event of a later cancellation, however, we must charge 90% of the application price. If you have booked the application as part of an arrangement, our general terms and conditions apply. Details on terms and conditions
Wellbeing: Where can I swim in the hotel?
You can do that in our indoor pool at the Wellbeing Area.  
Wellbeing: where is the relaxation area?
The Wellbeing Area with indoor pool, sauna and treatment rooms is located in the basement in house D. This can also be reached via the basement of house C, past the fitness area. From house E, we recommend connecting via the shed hall and foyer to house D.
Wellbeing: Are children allowed in the Wellbeing Area?
Yes, children can visit our relaxation area. We ask for your understanding that we can only allow our little guests during the “children's pool times” Details about the children's swimming times 
Wellbeing: Can I bring my own towel or is there a laundry package?
Yes, it is allowed to bring and use private towels for the pool and sauna area. You are also welcome to borrow a laundry package consisting of a bathrobe and towel for a fee of EUR 8.00.
Wellbeing: Can I use the Wellbeing Area outside of the opening times?
No, unfortunately you cannot use the Wellbeing Area outside of the opening times. The fitness area is open 24 hours and you can of course also book our lake view sauna for your private moments. Details on the opening times of the Wellbeing Area Details about the lake view sauna
Current restrictions culinary: At what times can I eat?
You can find our current opening times of the restaurants here on our website. Please pay attention to the notices on site in case of changing opening times. Details about the restaurants
Current restrictions culinary: is there a buffet?
Buffets are currently only possible under special conditions. We are happy to recommend our extensive à la carte selection. Details about the Lemon restaurant
Culinary: Are there dishes especially for children?
Yes, we have a menu with delicious dishes, tricky puzzles and small colouring pictures ready for our younger guests.
Culinary: Can I bring my dog to the restaurant?
No, your four-legged friend has to wait in your room. However, your dog can accompany you when the terraces are open in summer if the weather is nice.
Culinary: is there a selection of kosher / halal dishes in the hotel?
No, unfortunately we cannot offer any dishes on site. We are happy to recommend restaurants in Potsdam and Berlin.
Culinary: Does the hotel offer lactose and gluten free food?
Yes, we offer a selection of lactose and gluten-free dishes at any time. Basically, all of our dishes are labelled with allergen information. Talk to us in person about your needs. If you have complex nutritional requirements, we ask you to contact us in advance. We would be happy to put together an individual selection of dishes for you. Contact the reception team
Culinary: Can an external guest have breakfast/ dinner at the hotel?
Of course, you can eat at our house even if you are not staying at the hotel. Please contact us in advance by phone +49 331 9070 or send us an email. Contact the reception team
Culinary: How can I reserve a table in the restaurant?
You are welcome to reserve a table for the Lemon Restaurant online, by phone on +49 331 907 0 or at the reception on site. Table reservation details
With Which partners does the hotel work with?
Partnerships are very important to us! The Kongresshotel works with a wide variety of institutions in and around Potsdam - whether they are tourist service providers, association partners or Potsdam associations. Details about our partnerships
What happens to my personal data?
The collection and use of personal data of our users takes place regularly only with the consent of the guest. You can find out more in our privacy policy. Details on the privacy policy
Events: Where can I see the terms of services (TOS)?
You can find the general terms of services for hotel accommodation contracts, events, travel arrangements and travel agencies as well as further evidence here. Details on the terms of services
Events: Where can I enter and manage my booking code for room availability contingents?
If, as a participant in an event, you have received a keyword or a code to book your room, you can call up a room from the room availability contingents and book it. Organizers can also make and manage their bookings with the help of a password. Details on room availability contingents
Current restrictions: How is the room cleaning done? What do I have to consider during my stay?
The rooms are cleaned and disinfected before arrival and are kept free for one night if possible. We offer intermediate cleaning on request. Please notify our colleagues at the reception of your cleaning request by 12 noon. For longer stays, you can change to a new room by arrangement. Please do not hesitate to contact us about your wishes.
Current restrictions: Is it obligatory to wear mouth and nose protection in the hotel?
Protect yourself and others! We kindly ask you to wear a face mask in all public areas of the hotel.
Current restrictions: What measures await due to the corona virus ?
All concepts and measures for the implementation of the AHA regulations can be found on our website. Details on the AHA regulations
How can I signal special requests?
Please contact us for special requests by phone on +49 331 907 74566 or by email reservierung@hukg.de. Or let us advise you on your options right in site. Contact the reception team
Are dogs allowed at the hotel?
Yes, dogs are allowed at the hotel. We charge EUR 20.00 per day for your dog. Out of consideration for other guests, we ask for your understanding that dogs are not allowed in the restaurants and bars indoors. We put a little consolation in the food bowl for your dog. You are welcome to bring your dog with you to the outdoor terrace and the open-air bar.
What facilities does the hotel offer when I travel with my baby?
In the baby bed waits a little surprise for your child (from 0 to 3 years of age) and high chairs are available in the restaurants. We charge a one-time fee of EUR 15.00 per stay for the baby bed.
Which special features are there when traveling with my child / with my children?
When traveling with children, we recommend booking a family room. These rooms are particularly large and have several rooms. Children aged 0 to 6 can sleep in their parents' bed free of charge, including breakfast. For children between the ages of 7 and 15, we charge EUR 10.00 for the extra bed and EUR 8.00 per day for breakfast. Breakfast for your child aged 16 and over costs EUR 16.00 per day. Children under the age of 16 can only enter the swimming pool if they are accompanied by a parent. Please note our children's swimming times. Details about our family rooms Details about our children's swimming times
Can I book breakfast in addition to my room booking?
Of course, it is always possible. Our breakfast staff will note your room number and then book breakfast on your room, you can pay conveniently when you check out. Or you can contact our reception staff directly at check-in, they will be happy to help you.
Are there barrier-free rooms? Can I make good use of the hotel despite my physical limitations?
The Kongresshotel Potsdam offers 2 barrier-free single rooms and 2 studios, 2 premium double rooms and 3 deluxe junior suites, which are suitable for wheelchair users or people with reduced mobility with an accompanying person. The hotel is easily accessible and equipped with elevators and ramps for the disabled. Please note that there are individual areas that are not barrier-free. Our reception team will be happy to help. Contact the reception team
Is smoking allowed in the hotel?
At the Kongresshotel Potsdam you are only allowed to smoke outside and in the Smokers Lounge by the Blue Sky Bar at the main entrance.
Who can I contact if I have forgotten / lost something in the room?
If you have forgotten something in your room or if you miss something from your personal belongings, we ask you to report this to the reception. Contact the reception team
Is it possible to check in early/ is it possible to check out later?
Depending on availability, you can of course stay longer in our rooms. For an earlier arrival, please contact our reservations department. If you would like a later departure, we ask you to announce this at the reception. Depending on availability, you can move into the room earlier on the day of arrival for an additional charge of EUR 60.00 or use it until 4:00 p.m. on the day of departure. Contact to our reservation team
When can I check in / when do I have to check out?
On the arrival day you can move into your room from 3 p.m. At check in you will receive a coded room card from us. We ask our guests to vacate the room by 11:00 a.m. on the day of departure
Can I reserve a parking space?
Due to the limited number of parking spaces, these cannot be reserved. We will be happy to advise you on the various options upon arrival.
Are there parking spaces at the hotel?
You can park your car in our underground car park for a fee. Of course, there are also limited public parking spaces available near the hotel (5 minutes walk). Details about the underground car park
How far away is public transportation?
The train station Potsdam Pirschheide is only 500 meters away from the hotel. This is where also the tram, bus and regional train stop. At the reception you can get schedules and purchase tickets. Details for arrival by public transport
How can I reach the Kongresshotel Potsdam by car?
The Kongresshotel Potsdam is located in the west of Potsdam. Some of the navigation devices do not display our location correctly and may misdirect you. However, Google Maps shows the way to the hotel very reliably. Details on how to get there
Is the cancelation free of charge or will be there any cost for me?
The cost of cancellation varies depending on the type of booking. In the case of the early bird and weekend rate, the credit card will be charged immediately, free cancellation is not possible here. With the so-called "Best Flexible Rate", a free cancellation is possible. In the event of no-show, the hotel will charge 90 percent of the room rate. The general, terms and conditions of the Kongresshotel Potsdam apply. Details on the terms of services
How can I cancel my booking?
The “cancel” button is located in the toolbar at the top of the booking mask. You will need your booking number for this. If you have booked directly through us, you can cancel it yourself using the "Confirmation" button. Give us a call or send us an e-mail with your request, we will be pleased to help. Booking change details
What payment options are there?
The payment options depend on the type of booking. In general, it is always possible to pay by credit card and in many cases the invoice is issued upon arrival or departure.
How can I change my booking?
If you change your booking, our reservations department will be happy to help you. There is also the possibility to cancel the existing booking and make a new one. This can also be done online. Contact to our reservation team
Do I get a booking confirmation?
Of course, after your reservation you will receive a booking confirmation by email from us or an automatically generated one if you book on our homepage.
Can I book several rooms simultaneously?
This is not a problem as long as you have a power of attorney from the participants in the trip. Otherwise, you alone bear the costs of any cancellation. Please note, however, that the booked rooms are not automatically next to each other. Our reservations department will be pleased to help and advise you. Contact to our reservation team
Why are the prices for the rooms different on certain days?
The prices change depending on availability and occupancy. Therefore, it may be possible that a room is cheaper on one day than the previous one.
Is the room I want still available and how can I book it?
On our website you can easily and quickly enter your arrival / departure and find out if there are capacities are available. There you can also book directly. Or you can get advice by calling +49 331 907 74566.
Sport & fitness - what options are there?
The hotel has numerous sports and fitness options. Whether endurance, strength or vitality training - there is something for everyone. Use our 77 m² training room or train in the 95 m² fitness room on various machines. Details sport & fitness
Restaurants and bars - what can you recommend in the hotel?
Enjoy yourself in the extraordinary and themed restaurants of the Kongresshotel Potsdam and relish our specialties in the stylish atmosphäre of our hotel bar Blue Sky Bar & Lounge. And in the summer months: cool drinks, delicious snacks and a lake view - visit our open-air bar Zeppelin directly on the Templiner See. Visit our à la carte restaurant Lemon with its unmistakable flair or take off with us during your event in the Zeppelin restaurant.
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